Found Description
Join Axiom Technologies as an On-Site Desktop Support Engineer in Vancouver, British Columbia. Deliver exceptional IT support and ensure user satisfaction with prompt resolution of desktop issues.
This part-time, independent contractor role requires 3+ years of experience in IT Infrastructure field support. You will troubleshoot hardware and software issues while maintaining compliance with company policies. Your focus will be on optimizing service delivery and providing excellent customer service to end-users throughout the organization.
Key Responsibilities:
• Provide technical support for desktop hardware and software issues
• Monitor the ticket queue and resolve requests efficiently
• Escalate complex problems to ensure timely solutions
• Update documentation in ServiceNow and knowledge base
• Coordinate hardware rollouts and desktop installations
Requirements:
• A+ certification plus one from Cisco or Microsoft
• 3+ years in IT Infrastructure support<...
This part-time, independent contractor role requires 3+ years of experience in IT Infrastructure field support. You will troubleshoot hardware and software issues while maintaining compliance with company policies. Your focus will be on optimizing service delivery and providing excellent customer service to end-users throughout the organization.
Key Responsibilities:
• Provide technical support for desktop hardware and software issues
• Monitor the ticket queue and resolve requests efficiently
• Escalate complex problems to ensure timely solutions
• Update documentation in ServiceNow and knowledge base
• Coordinate hardware rollouts and desktop installations
Requirements:
• A+ certification plus one from Cisco or Microsoft
• 3+ years in IT Infrastructure support<...
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