On-Site Bilingual Roadside Dispatch Agent

SRR Group in Veracruz seeks a Call Center Agent to handle inbound towing and roadside assistance requests. You will assess situations, gather service details, provide information, and coordinate with dispatch to ensure prompt help.

This fast-paced, emergency‑response environment requires empathy, clear communication, and sound judgment. Responsibilities include listening to customers, collecting accurate details, offering service options and estimates, updating customers on status, and