Omnichannel Insights Lead: Customer Experience Analytics

Globe Telecom seeks a data‑driven Omnichannel Insights & Analytics Lead to transform complex data into actionable insights that improve how customers engage with Globe across digital and physical touchpoints. You’ll design and manage multi‑channel dashboards, build unified customer journey views, and analyse daily usage behaviours to uncover experience gaps and growth opportunities.

You’ll work closely with business, digital, and operations teams to translate analytics into experience‑generation