Omnichannel Insights & Analytics Lead

Job Description

We’re looking for a data‑driven Omnichannel Insights & Analytics Lead to turn complex data into actionable insights that improve how customers engage with Globe—across digital and physical touchpoints. In this role, you’ll design and manage multi‑channel dashboards, build unified customer journey views, and analyze daily usage behaviours to uncover experience gaps and growth opportunities. Your insights will directly shape high‑impact initiatives by prioritizing projects that reduce cost‑to‑serve, lower churn, and drive measurable ROI.

You’ll work closely with business, digital, and operations teams to translate analytics into experience‑generation strategies—helping Globe anticipate customer needs, strengthen trust, and elevate end‑to‑end customer experiences at scale.

Key Responsibilities

• Design and manage multi‑channel dashboards and reporting systems.
• Develop unified journey maps to track customer behaviour f...