Omnichannel Customer Service Leader

LUXASIA is seeking a Customer Service Manager to lead the brand's customer service operations in Kuala Lumpur. The role involves overseeing various channels including phone, email, and live chat, ensuring a premium customer experience.

You will manage a team, drive customer-centric initiatives, and collaborate with cross-functional teams to resolve issues and enhance service quality. Ideal candidates should have 5-8 years of experience in customer service and a Bachelor’s Degree in a related field.