Omni-Channel CRM Coordinator Role

Step into the role of CRM Coordinator at Groupe Dynamite in Montréal, dedicated to enhancing customer engagement through advanced CRM strategies. Leverage your skills in email, SMS, and push notifications to drive growth.
This role within the Customer Retention team offers a unique opportunity to convert traditional retail into a tech-first omni-channel leader. You will manage CRM campaigns, collaborate with cross-functional teams, and utilize data-driven insights to optimize customer interactions. Your creativity and analytical skills will contribute significantly to customer retention metrics.
Key Responsibilities:
• Develop and maintain the CRM calendar for campaigns
• Create and manage campaign briefs for stakeholder collaboration
• Collaborate on defining audience segments for targeted approaches
• Set up campaigns in Braze, ensuring quality execution
• Monitor daily performance and prepare post-mortems
Requirements:
• Bachelor's degree in Digital Market...