Ombudsperson & Underwriting Audit Compliance Specialist

Ombudsperson & Underwriting Audit Compliance Specialist

We currently have an opening for a permanent, full-time Ombudsperson & Underwriting Audit Compliance Specialist in our Corporate Underwriting department. This role will report to the Director of Underwriting and Product Development. Based out of our Edmonton office, the successful candidate will conduct post-decision complaint reviews and support underwriting governance through internal audits, compliance reviews, internal audit readiness, and reporting. This role applies property and casualty insurance knowledge, policy wording interpretation, underwriting process expertise, and regulatory awareness to assess customer, stakeholder, and regulation complaints, prepare final position responses, and identify recurring issues or systemic improvement opportunities.

The role also supports Corporate Underwriting by maintaining internal audit checklists, templates, program governance tracking, and internal ...