Offshore Operations Leader - Billing & Customer Support

Importante grupo is looking for a Senior Team Lead to build and manage an offshore team providing shared-services support. This role includes overseeing billing, collections, and customer service functions while ensuring quality and productivity in operations.

The ideal candidate will have experience in team leadership, training, and managing workflows across time zones. A degree in Business or related fields is preferred. This position is key for maintaining service-level expectations and process compliance.