Offshore Operations Lead: SLA & Growth Strategy

MicroSourcing International is looking for an Operations Manager who will serve as the Point of Contact for offshore operations. This role is critical as it involves performance governance, the alignment of offshore operations with corporate objectives, and overseeing a workforce of up to 300 FTEs. The ideal candidate will possess strong leadership and effective communication skills, particularly in a BPO or outsourcing environment.

Key responsibilities include managing SLAs, driving engagement, and ensuring compliance with policies.