Officer, Frontline Improvements & Rostering

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About this opportunity

Yarra Trams requires an Officer, Frontline Improvements and Rostering to assist with rostering and workforce coordination and other frontline improvement initiatives across our Authorised Officer and Customer Service units. Reporting to the Frontline Improvement Manager this role will be:

• Complete end-to-end rostering and workforce coordination of Customer Service frontline teams, ensuring optimal resource allocation across normal operations, special events and disruptions
• Supporting the delivery of frontline improvement initiatives across Authorised Officers (AOs) and Customer Support Employees (CSEs)
• Assisting in the uplift of training, processes and operational administration
• Supports administrative processes and continuous improvement initiatives to enhance operational efficiency, compliance and customer outcomes
• Translating operational requirements, custome...