Officer - Customer Fulfillment

What You’ll Be Doing

• Process daily reconciliation of all financial entries to banks GL, cardholder accounts, customer accounts as per Bank's procedures, agreed service standards and in accordance with agreed controls and procedures.
• Interact with business and other stakeholder and provide detailed view of reconciliation and process specific to WBG but not limited only to CFU
• Pass the daily general ledger entries including those arising from the daily reconciliation and Interchange Settlement processing.
• Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards.
• Perform all activities as per the agreed service standards and in accordance with agreed controls and procedures.
• Resolve all customer issues / enquiries relating to cardholder repayments, disputed transactions, cardholder billing etc., and channel feedback into process improvements.