Office Clerk (Counter)

• Greet and welcome clients at our travel agency counter, ensuring a positive first impression
• Actively listen to client needs and preferences to recommend suitable travel packages and services
• Provide accurate and up-to-date information on destinations, accommodation, transportation and activities
• Assist clients with booking and payment processes, ensuring a seamless experience
• Follow up with clients to confirm travel arrangements and address any queries or concerns
• Maintain detailed records of client interactions and bookings
• Collaborate with the wider team to identify opportunities to enhance the customer experience

What we're looking for

• Open for Fresh Graduate or at least 6 months – years' experience in a customer service or counter role, preferably within the travel and tourism industry
• Strong communication and interpersonal skills with the ability to engage with clients from...