Ocean Forwarding Agent (Ciudad Apodaca)

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Order Management files.
• Use workflows on a daily basis to manage shipments.
• Monitor shipment reports to ensure total customer satisfaction.
• Ensure timely clearance and delivery of freight to customer for import shipments.
• Ensure documents are timely sent and arrival notices communicated to destination for export shipments.
• Ensure accurate and timely client and vendor billing.
• Manage intercompany invoice payments.
• Interact with customers, arranging their international shipments and meeting customer service standards.
• Contribute to maintaining strong relationships with vendors (shipping lines, trucking companies, and others).
• Meet compliance at all times to regulations, including internal policies and procedures such as Operation...