Ocean Customer Experience Specialist - WSA

Key Responsibilities

• Will be responsible for handling Peru, Bolivia, Ecuador and Chile tasks.
• Ability to communicate English, both verbally and in writing with stakeholders.
• Must be detail-oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOP's and ensures quality of service is maintained at all times.
• Handles concerns through ticketing system similar to case management.
• Managing and creating receipts and invoice, release of cargo, payment validation.
• Has accountability for preparation of export/import documentation and submission of the same timely and accurately to stakeholders including OBL (Original Bill of Lading).
• May perform root cause analyses in the event of escalations.
• May train new hires on the process(es).
• Commitm...