Ocean Customer Experience Specialist - WSA

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. We are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

Key Responsibilities

• Will be responsible for handling Peru, Bolivia, Ecuador and Chile tasks.
• Ability to communicate in English, both verbally and in writing with stakeholders.
• Must be detail‑oriented and capable of multitasking, as responsibilities include invoicing and payment collection.
• Has responsibility for handling daily issue resolutions via email and chat tasks in line with the Client/Process IOPs and ensures quality of service is maintained at all times.
• Handles concerns through a...