Ocean Customer Experience Specialist - Spanish

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. We are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

Key Responsibilities

• Handle counter Chile tasks.
• Communicate in Spanish and English, both verbally and in writing with stakeholders.
• Detail‑oriented and capable of multitasking, including invoicing and payment collection.
• Resolve daily issues via email and chat, following Client/Process IOPs and maintaining quality of service.
• Handle concerns through a ticketing system similar to case management.
• Create receipts and invoices, release cargo, and validate payments.
• Prepare export/import documentation and submit them timely and accurately to stakeholders, including OBL (Original Bill of Lading).
• Perform root cause analyses in the event of escalations.
• Train ...