O2C Senior Manager (Order to Cash)

What We Expect

• Oversee daily billing, cash application, collections, and customer master data activities across Canada
• Own and deliver on KPIs including DSO, AR aging, billing accuracy, cash application rates, and productivity targets
• Lead dispute resolution processes and drive root-cause identification to reduce recurring issues
• Ensure accuracy, completeness, and compliance of customer master data, including controls over new customer setup, terms changes, banking updates, and contact management
• Support TKE One transformation initiatives related to billing, cash application, and collections (execution and adoption)
• Map current state vs. future state processes; identify and close gaps
• Recommend and implement solutions to improve billing cycle time, remittance matching, and collections effectiveness
• Support system implementations, automation rollouts, and data governance frameworks as directed