NTT DATA Senior Team Lead in IT Services

Join NTT DATA as a Senior Team Lead in Technical Services, where your leadership will enhance IT operations in a hybrid environment. Focus on client satisfaction by managing technical incidents efficiently.
This role demands a seasoned leader to guide a team of engineers in maintaining high service levels and resolving complex technical issues. Your expertise in IT service management will directly impact client satisfaction and business continuity. Embrace a collaborative culture that fosters innovation and growth.
Key Responsibilities:
• Direct team operations for service management
• Develop policies that enhance client satisfaction
• Investigate and resolve escalated technical issues
• Oversee the transition from client sales to service
• Ensure proper configuration and installation of systems
Requirements:
• Proven experience in managing technical teams
• Strong client-facing and communication skills
• In-depth knowledge of IT services and incidents...