[NSPH] Systems Engineer (OpenText)

Responsibilities

• Design and implement network infrastructures to best fit customer security requirements and timeline
• Attend and lead the technical kick-off meeting to set customer expectations and evaluate concerns
• Ensure accuracy of daily report on all open and closed tickets for submission to supervisor
• Handle multiple tasks simultaneously while maintaining adherence to organization and professional standards
• Respond to the Help Desk by phone, e-mail and automated system alerts using ticketing system
• Secondary resource in providing solutions and defined security requirements to technical and non-technical audiences
• Provide Technical trainings (Internally/Partners/End Users)
• Must pass all certification exams that may be required by the company on the products that will be supported
• Provide Post and Pre-Sales Technical support that
  • includes:
    • Meetings or consulting ...