Found Description
Job Description
You will be joining a team of Technical Support Specialists serving our customers on phone calls, email requests and network monitoring tools. This role is required to develop strong relationships with our customers and other internal support functions. Additionally, the NSOC Technical Support Specialist is also required to perform proactive and Preventative system management tasks that drive optimised performance.
Core Role Responsibilities
Providing technical support, monitoring day to day operations of Network Operation Centers and monitoring customers’ Infrastructure to ensure system uptime meet service level agreements
Escalating any Network incidents that cannot be resolved within specified timeframes to the relevant team members and work with them until the incident is resolved
Document and record steps taken towards resolution of an incident and add this to the knowledge database for f...
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