Found Description
Job Overview
The Customer Support Specialist delivers real‑time assistance to global advertisers via chat, email, and ticketing platforms such as Zendesk, Salesforce, and Servicenow. Responsibilities include troubleshooting campaign setup, ad performance, targeting, billing, and tracking, as well as guiding advertisers on best practices for optimization. The role requires clear communication of complex product information, accurate case documentation, and collaboration with peers to improve workflows and service quality. Operations occur in rotational shifts to support advertisers across multiple time zones and enhance customer satisfaction worldwide.
Requirements
- College graduate
- At least 6 months of Digital Marketing or Ad Sales experience
- CRM handling experience (preferred)
- Experience supporting Social Media or Advertising Platforms
- Availability to start by June 22
Benefits
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Submit your application for NON-VOICE with Sign on Bonus | Digital Marketing Support at Concentrix
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