Found Description
Job Summary
We are seeking a NOC Technician for a temp-to-hire opportunity in Guaynabo, PR. This role is ideal for an IT professional with 1 to 2 years of experience who enjoys network monitoring, technical troubleshooting, customer support, and working in a fast-paced Network Operations Center environment.
As a NOC Technician, you will help ensure customer services remain operational, repair requests are handled accurately, and network incidents are escalated and resolved according to established procedures and service level agreements. This is a strong opportunity to build your career in network and server administration while working with knowledgeable technical teams, supportive leadership, and a collaborative environment focused on service reliability, customer satisfaction, and continuous improvement.
Key Responsibilities
- Answer incoming customer service repair and troubleshooting calls, document repair requests, and ensure issues are repo...