Found Description
About the Role:
The NOC Technician is responsible for monitoring and maintaining the health and availability of network, infrastructure, and application systems in a 24x7 operations environment. This role combines Network Operations Center (NOC) responsibilities with Level 1 (L1) support and Service Desk activities, serving as the first line of defense for incident detection, troubleshooting, and resolution.
The role involves proactive monitoring, handling alerts, managing incidents and service requests, and providing timely support to end users while ensuring adherence to defined SLAs. The NOC Technician collaborates closely with engineering, operations, and support teams to maintain system reliability, minimize downtime, and improve overall service quality.
Responsibilities :
- Monitor and maintain the health of network and system infrastructure through daily reviews and proactive checks...