NOC LEAD / ENGINEER

Key Responsibilities

Team Leadership & Coordination

• Provide daily supervision, guidance, and technical support to NOC and infrastructure engineers.
• Act as the primary escalation point for incidents, service interruptions, and technical issues.
• Coordinate shift coverage, daily task assignments, and workload distribution.
• Support training and mentorship of junior team members.

Incident & Operations Management

• Monitor infrastructure performance and respond to alerts in a timely manner.
• Lead the team in troubleshooting and resolving high-priority incidents.
• Ensure proper documentation, incident reports, and handover notes.
• Maintain operational dashboards, runbooks, and SOPs.

Infrastructure Support

• Assist in maintaining and supporting servers, virtualization platforms, and network components.
• Work closely with network, server, ...