Found Description
HBX Group is seeking an IT Operations NOC Level 1 analyst to actively identify and escalate incidents, analyze their nature and impact, and implement appropriate resolution steps. You will document activities and communicate findings to the relevant teams.
The role requires strong English and Spanish, familiarity with Grafana, PagerDuty, OpenSearch, Nagios, and automation with Python and Rundeck. Permanent position, cross-shift collaboration, and a focus on continuous process improvement.
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