Found Description
Job Title: NOC Engineer
Location: BGC, Taguig
Work setup & shift: Onsite | Day shift
Job Summary
The NOC Engineer is the escalation point for the Enterprise Business Service Centre, responsible for resolving escalations, acting as the technical point of contact for complex incidents and projects, and serving as the initial Subject Matter Expert for new technologies and processes. The role includes delivering training and documentation to the team, managing major incidents, and acting as a conduit between the Service Centre and the internal Major Incident Management team for outages impacting Enterprise accounts. The position also involves problem management, reporting, and driving continuous improvement in service delivery. The Senior Specialist may act as delegate for the Team Leader as required.
Your Role
- Action and resolve incident/request escalations from the Service Centre team or management.
- Lead training and docum...