Found Description
Job Overview
We are seeking a motivated and experienced NOC Engineer to join our team in Malaysia. This role involves monitoring and supporting our 24/7 Content Delivery Network (CDN), a global SaaS cloud solution with over 300 locations. This position is ideal for individuals eager to learn, grow, and take on bigger responsibilities in our organization.
Responsibilities
- Monitor and maintain the performance of CDN, cloud services to ensure compliance with Service Level Agreements (SLAs).
- Investigate critical alerts and restoring normal operations.
- Document and track network issues, contributing to a knowledge-based system.
- Provide first-level IT support to internal teams, addressing hardware, software, connectivity issues, etc.
- Supervise and enforce the process of granting access to systems while ensuring compliance with security protocols.
- Assess the potential impact of maintenance activities on ...