Found Description
The NOC Coordinator plays a critical role in supporting the Network Operations Center by ensuring seamless case progression and resolution. This position focuses on proactive follow‑up, cross‑functional coordination, and maintaining operational efficiency to prevent delays and optimize service delivery.
Key Responsibilities
Proactive Case Management
- Actively monitor and follow up on open cases to ensure timely progression, resolution, and adherence to service level agreements.
Property Coordination & Communication
- Initiate outbound calls to properties to gather status updates, verify action items, and facilitate next steps.
- Draft and send targeted follow‑up emails to ensure accountability and maintain communication flow.
- Track ongoing renovations, equipment installations, and other site‑specific requirements to completion.
Case Advancement & Escalation
- Identify an...