NOC Analyst (Richmond Hill) (Winnipeg)

Position

Paymentus is a fintech company that specializes in electronic bill payment and presentment for thousands of businesses and millions of customers.

Responsibilities

• Support and implement documented NOC policies and procedures that support core product functionality.
• Follow basic triage steps, monitor Paymentus’ production systems, and assure high availability.
• React to alarms and notifications, take specific actions based on priority.
• Work closely with other departments throughout the company to inform them of potential customer‑impacting issues.
• Proactively look for ways to improve processes, identify inefficiencies, and document new processes as they evolve.
• Work in a 24/7/365 team environment with flexibility to periodically cover non‑business hour shifts.
• Understand basic network and routing principles and troubleshoot common issues.
• Monitor multiple systems and tools simultane...