Found Description
We are searching for a NOC Support Analyst with strong technical skills, sharp investigative skills and a desire to expand those skills in a team environment. TheNOC Analyst role is to support and implement documented NOC policies and procedures that support core product functionality, follow basic triage steps, and monitor Paymentus’ production systems and assure their high availability. This individual will be required to react to a myriad of alarms and notifications, take specific actions based on priority, and work closely with other departments throughout the company to inform them of potential customer-impacting issues. The successful candidate will proactively look for ways to improve processes, look for inefficiencies, and document new processes as they evolve. This position requires Operation Center experience, with the ability to work periodic shifts as necessary.
Essential Functions/ Responsibilities
- Work in a 24/7/365 team enviro...