NOC Analyst I (Server)

To be responsible for the operation and support of the Firm's IT Infrastructure during the shift through continuous monitoring and handling of system-related incidents, and performing ad-hoc and routine tasks. This position operates in a shift pattern mode as the NOC Team is onsite in Global Services Manila (GSM) 24 hours x 365 days a year. Aside from this, the role holder is expected to be on-call in case of IT infrastructure critical incidents and emergencies requiring their services.

Main responsibilities

• Continuously monitor, maintain and support enterprise IT infrastructure (servers, network, database, messaging, backup, VoIP) using tools like SCOM and SolarWinds.
• Identify, triage, and respond to alerts based on impact and severity within SLA targets.
• Perform initial diagnostics using logs, dashboards, and monitoring tools
• Perform first- and second-level troubleshooting for system, server, and infrastructure incidents, en...