Night Shift E-Concierge Agent | One&Only Aesthesis, Athens

Job Summary

The Night Connectivity Agent is responsible for managing pre-arrival, in-house and post stay stages of guest during the shift of 23:00 to 07:30am. Agents are responsible for making sure guests receive personalized service from the hotel. The agent is responsible to ensure that all guests’ expectations are met, and exceeded, throughout their stay at the resort. The agent must be familiar with all resort standards, policies and procedures to ensure daily operations is run effectively and efficiently. To be familiar with all the resort facilities, restaurants, local attractions, experiences provided, and other points of interest, in order to be able to promote and answer all enquiries concerning services and highly diversified queries from guests.

Key Duties and Responsibilities: