Found Description
Responsibilities
- Take ownership and responsibility for Duty Management shifts.
- Record in the Duty Log all incidents that occur in the hotel and follow up with the Assistant Director of Rooms.
- Report any accident, incident, or theft for both internal and external guests and liaise with Security & Safety Manager as appropriate.
- Knowledge of all arrivals and departures using guest name at all times.
- Check current day arrivals and departures, taking appropriate action in the event of fully booked situations.
- Be fully conversant with current availability situation at any given time and also future availability.
- Complete knowledge of all features and services including Food & Beverage outlets, spa, gym, menu price promotions, hours.
- Fully conversant with all hotel room types, numbers, layout, locations, rates.
- Fully conversant with special packages, short and long-term promotions, hotel outlets, spa. ...