NiCE Solution Architect - SandcastleCX Practice

At TTEC Digital, we coach clients to ensure their employees feel valued and fully supported, because an amazing customer experience is an employee‑first process. We are seeking a Pre‑sales Solution Architect to join our SandcastleCX team.

Role Overview

As a technical subject matter expert, you will support pre and post‑sale proof‑of‑concept customer engagements featuring NICE CXone technologies in combination with other customer experience platforms and technologies. You will enable clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP in a custom‑built cloud environment and guide them through the solution before full deployment.

Responsibilities & Qualifications

• Participate in pre and post‑sales SandcastleCX engagements.
• Collect customer requirements, design, and documentation.
• Define and aid with the acquisition of dedicated technology stacks for SandcastleCX engagements.
• Pla...