Found Description
Networking Tier 2
Support Operations
Location: Remote
Reports To: Team Lead & Operations Manager
Employment Type: Full Time
ROLE PURPOSE
The Networking Support Specialist is responsible for supporting and maintaining customer network environments across restaurant technology systems.
This role focuses on configuring, monitoring, troubleshooting, and escalating network related issues while helping ensure stable performance across routers, switches, POS systems, and other connected hardware. This person will work closely with customers, vendors, and internal teams to resolve issues efficiently and maintain accurate documentation of network setups and changes.
PRIMARY FUNCTION
Support and maintain customer network environments
Gather complete and accurate technical information during intake
Troubleshoot and resolve networking issues within scope
Triage and prioritize based on urgency and business impact
Escalate internally or to vendo...