Found Description
Mattel Technology & Innovation Center (MTIC) Hyderabad is looking for a Senior Analyst IT – Network Voice Lead to lead and manage Mattel’s global Voice and Unified Communications infrastructure. This leadership role is responsible for the design, implementation, optimization, and operational excellence of enterprise voice services, ensuring high availability, reliability, and superior call quality across the organization.
The position requires 24x5 weekend on-call support (rotational) and involves mentoring team members while driving voice modernization initiatives.
Key Responsibilities
Lead the design, deployment, and support of SIP trunking, IP Telephony, Voice Gateways, and IP IVR solutions.
Own end-to-end Circuit provisioning, Carrier Management, and relationship management with telecom providers for voice services (SIP Trunks, PRI, etc.).
Manage and optimize Unified Messaging platforms integrating voicemail, email, and co...