Network Technical Support - Helpdesk - Voice

Dear Candidate, Please find the below Job Description. Role: Technical Support(International Voice Process) Location: Ambit IT Park, Ambattur, Chennai Shift Details - Night Shift (primarily US shift timings) Salary Details - 3.5 to 4.5 LPA (based on experience and performance during interview) Primary Responsibilities Include: Respond promptly, courteously, and knowledgeably to technical support inquiries Provide top-tier support to all customers with a goal of first call resolution Educate customers on system installation/use, and assist in troubleshooting Utilize prior customer support experience to enable customer success and happiness Use problem-solving skills to solve customer issues and address concerns Outbound calls to current customers to address issues, when needed Skillset 1+year experience in Technical Support or Customer Support Environment Proven success in a phone-based customer service or call center position Ability to understand and determine root causes to customer ...