Network Service Manager (Contract Role)

This position is a 3-6 months contract role.

The Service Manager – Data Communications, ICT & IDC is responsible for the end‑to‑end service management and operational performance of telecommunications, ICT, and Internet Data Center (IDC) services for enterprise, carrier, and cloud customers.

The role oversees service assurance, SLA management, incident handling, operational coordination, customer management, and continuous improvement across data communication, ICT infrastructure, cloud, and data center environments. The Service Manager acts as the primary operational interface between customers, internal technical teams, vendors, carriers, and data center operators to ensure stable, reliable, and high‑quality service delivery.

Service Delivery & Operations

1. Manage operational performance and delivery of: IPLC / IEPL, MPLS VPN, DIA / Internet services, SD-WAN, Ethernet Private Line, Cloud connectivity, ICT managed services, IDC colocation se...