Network Reliability Engineering - Associate Engineer (Guadalajara)

The Network Engineer

The Network Engineer will be responsible for the Network monitoring/troubleshooting/break fix incidents/changes primarily on Cisco Technologies with additional Load balancer, Firewall, Proxy and Wireless services.

Key Responsibilities

• Accountable for meeting the delivery targets set by management.
• Ensuring delivery is within and better than prescribed SLA levels and helping establish processes for continuous service improvement.
• Supporting, maintaining & improving user experience in network connectivity.
• Providing accurate, timely diagnosis & rectification of user's network faults.
• Monitoring network events through world‑class monitoring tools and acknowledging/fixing the alert incidents.
• Resolving or escalating incidents/problems/SR per established procedures.
• Tracking incidents to progress and conclusion in line with SLA and quality standards.
• Working within an ITIL...