Network Operations Shift Managers

Responsibilities

• Take accountability for 24/7 monitoring of the network infrastructure to identify and address potential issues promptly.
• Manage and coordinate shift workers effectively to ensure continuous coverage.
• Accountable for scheduling and optimizing resources during various shifts.
• Responsible for handling corrective intervention tickets, diagnosing network problems, and implementing solutions to minimize downtime.
• Take accountability for providing Tier 2 network operations support, resolving complex technical issues within the defined service level agreements.
• Manage escalations efficiently, ensuring proper documentation and communication with relevant stakeholders.
• Accountable for coordinating with higher-tier support and external vendors when necessary.

Core competencies, knowledge, and experience

• Ability to effectively coordinate shift workers, ensuring seamles...