Network Operations Service Manager

Customer Support & Relationship Management

• Act as the regional escalation point for network‑related customer issues, ensuring timely resolution and effective communication.
• Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.
• Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.

Process Improvement

• Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.
• Develop, maintain, and govern network operations and support SOPs, ensuring consistency and compliance.
• Apply industry best practices, frameworks (e.g., ITIL), and emerging technologies to optimize service delivery.

Monitoring & Reporting

• Produce and present KPI reports to management and customers, providing ac...