Found Description
Line of Service : Advisory
Industry/Sector : Not Applicable
Specialism : IFS - Information Technology (IT)
Management Level : Manager
Job Description & Summary
Customer Support & Relationship Management
- Act as the regional escalation point for network-related customer issues, ensuring timely resolution and effective communication.
- Build and maintain strong customer relationships, understanding business needs and aligning network services with customer objectives.
- Lead regular service review meetings to assess performance, address concerns, and identify improvement opportunities.
Process Improvement
- Drive continuous improvement initiatives to enhance service quality, operational efficiency, and team productivity.
- Develop, maintain, and govern network operations and support SOPs, ensuring consistency and compliance.
- Apply indu...