Found Description
About Us
Logicalis Asia Pacific is an AI‑driven technology integrator with expertise across cloud, connectivity, collaboration, cybersecurity, and managed services. Operating in 30 territories and serving 10,000+ clients worldwide, we deliver lifecycle services that provide real‑time visibility and intelligence across our clients' digital ecosystems.
Responsibilities- Understand the process and practices related to Support Templates and Standard Operating Procedures.
- Take lead and drive critical incidents with team and vendors to reduce resolution time or provide a workaround.
- Perform IOS upgrades and patches to maintain a bug/vulnerable‑free environment.
- Handle complex network and security production issues, identifying and isolating faulty paths to minimize customer impact.
- Collaborate with principal vendors, partners, and customers to deliver permanent resolution within specified timelines.
- Conduct vul...