Found Description
OP is partnering with a globally renowned leader in media, entertainment, and consumer experiences to hire a Network Operations Engineer to ensure the availability, performance, and reliability of our global network infrastructure. This role operates at the intersection of real-time monitoring, incident response, automation, and continuous improvement, supporting mission-critical services across enterprise and customer-facing environments. You will play a key role in evolving our network operations from reactive support to proactive, intelligence-driven operations.
Key Responsibilities:
- Network Monitoring & Incident Management.
- Monitor network health across the Company.
- Detect, triage, and troubleshoot first-line incidents using available tools, resources, and documented procedures.
- Document all troubleshooting steps, updates, and resolutions in an IT service management (ITSM) ticketing system (e.g., ServiceNow,...