Network operations center technician

SOC / NOC Technician (L1) — LATAM
Acceleronix | Customer Support / Network Operations | LATAM
Location: Campinas, Brazil
Role Overview
We are expanding our Customer Support function into a 24/7 operation and are looking for a SOC / NOC Technician (L1) to support real-time monitoring, incident detection, ticket management, and escalation across our platform and connectivity environments.
This role is the first operational layer for identifying issues, validating alerts, following playbooks, and escalating incidents to L2 or engineering teams with clear context. The focus is mainly on platform, APIs, connectivity, SIM/network behavior, and service availability. Device-level troubleshooting will be handled by L2.
Key Responsibilities
- Monitor platform and connectivity environments in real time, including APIs, service availability, device telemetry, SIM status, and network behavior. - Identify anomalies, validate alerts, and distinguish false positives from real inci...