Found Description
Role Summary
The NOC Engineer is responsible for 24x7 monitoring, administration, and operational support of enterprise network and infrastructure environments. The role emphasizes proactive monitoring using Site24x7 , effective incident and service management through ITSM tools , and rapid response to ensure high availability, performance, and service continuity in line with SLAs.
Key Responsibilities
Monitoring & Alert Management (Site24x7)
- Monitor network devices, servers, cloud resources, applications, and URLs using Site24x7 .
- Configure thresholds, alerts, dashboards, and reports to proactively detect performance and availability issues.
- Analyze alerts, suppress false positives, and fine-tune monitoring to improve signal-to-noise ratio.
Incident & Service Management (ITSM)
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