Found Description
Responsibilities
- Act as first level of troubleshooting support in Service Operation Center for the Network Faults, Customer care and Carrier cases under incident management process for all du IGW & Fixed Voice Network that hosting/carrying du different systems/services. (Shifts based but requires 24X 7 availability)
- Verification and execution of all incidents related to network operations, network automation and all other similar operational activities that support and enhance the “du” business systems, processes, and services.
- Responsible of Network/Fault Trouble Tickets and highlight the aging and repeated TTs for next level of escalation and resolution.
Key Accountabilities
- Responsible to handle troubleshooting / resolving Fault Management, Customer & Carrier complains, efficiently communicating and effective incident handling.
- Provide the needed on-time technical support to monitoring team for all issues hap...