Found Description
Guadalajara, México ***** Posted March 29th, ****
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**Job Type**: Full Time
Job Category: IT
**Hiring: Network L1 Data**
**Location: Mexico (CDMX / Guadalajara / Monterrey / Querétaro)**
**Job Type: Contract / Full-Time**
**Key Responsibilities**
**Monitor network alerts and dashboards (L1 support)**
**Log incidents and raise tickets in ITSM tools (ServiceNow preferred)**
**Perform basic troubleshooting for LAN/WAN, VPN, and connectivity issues**
**Validate network-related data, reports, and device inventory**
**Support escalation to L2/L3 teams with proper documentation**
**Track SLA, outage reports, and daily operational updates**
**Maintain accurate records and follow SOPs**
** Required Skills**
**Basic understanding of Networking (TCP/IP, DNS, DHCP)**
**Knowledge of routers, switches, and firewalls (basic)**
**Experience with monitoring tools (SolarWinds / Na...