Network Engineer (Mandarin Speaker)

We are looking for a Network Engineer to provide high-quality support for enterprise backup and recovery solutions. The role involves troubleshooting technical issues, managing backup operations, and assisting customers with system performance and reliability. The ideal candidate should have strong technical troubleshooting skills and the ability to deliver excellent customer service.

Key Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on‑site.
• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.
• Document technical procedures, troubleshooting steps, and case resolutions in the support system.
• Perform root cause analysis and escalate software bugs or product improvement requests to ...