Found Description
Join EGATE Networks as a Network Engineer, delivering exceptional technical support and solutions in a remote-friendly environment. If you have a passion for technology and strong problem-solving skills, we want to hear from you!
This role requires a self-directed individual who acts as a liaison between Support and Engineering teams. With two or more years of experience in technical support, you'll engage with Enterprise customers to diagnose and resolve network issues. Your expertise in network protocols and systems will be vital in providing top-notch managed services.
Key Responsibilities:
• Handle incoming service calls from clients needing assistance
• Provide comprehensive remote support across various levels
• Respond to technical alerts on client servers and networks
• Create and manage detailed technical tickets
• Support Servers, Network Appliances, and End-Users effectively
Requirements:
• Minimum 2 years in senior technical support roles
• Hig...
This role requires a self-directed individual who acts as a liaison between Support and Engineering teams. With two or more years of experience in technical support, you'll engage with Enterprise customers to diagnose and resolve network issues. Your expertise in network protocols and systems will be vital in providing top-notch managed services.
Key Responsibilities:
• Handle incoming service calls from clients needing assistance
• Provide comprehensive remote support across various levels
• Respond to technical alerts on client servers and networks
• Create and manage detailed technical tickets
• Support Servers, Network Appliances, and End-Users effectively
Requirements:
• Minimum 2 years in senior technical support roles
• Hig...
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